Jennifer Garnett

For Children's Sake of VA (www.fcsva.org)

Intake and Compliance Coordinator

January 2012 - December 2012
 

• Maintained, created and modified user-input forms in corporate Quickbase applications.

• Created enhanced product reports in corporate Quickbase applications.

• Developed rule algorithms

• Communicated with users to understand needs and provided interface enhancements

• Conducted usability surveys

• Provided training for users on improved features

• Collaborated with technical staff when user-desired changes were out of scope

• Familiarized self and coworkers with governmental regulations and standards of care in order to maintain compliance

 

 

Bows, Etc. (www.shopbowsetc.com)

Business Operations Manager

2007 - 2011

 

Established and maintained e-commerce business, including:

• Designed and produced both merchandise and marketing materials

• Managed stock and placed orders with suppliers as required, maintaing detailed documentation and checklists regarding supply

levels, vendor contact information, and ordering schedules

• Handled all production, marketing, and financial responsibilities for the company to include: creating and editing company website,

all client relations, and budgeting

• Branded company, and designed and maintained website, keeping product descriptions current and accurate by editing HTML,

stylesheets, as well as printed copy

 

 

TraderOnline.com (www.traderonline.com)

​Manager, Fraud Service Bureau

2004 - 2005

 

• Identified threats and strategically minimized risks to network security

• Utilized our payment processor (ClearCommerce) platform to control risk management by analyzing statistics and developing site transaction and access algorithms
• Enhanced team’s web tools and additional materials to ensure effective fraud prevention and detection
• Created and maintained the “security center” website, which was used for customer education on ways to minimize their risk (www.traderonline.com/security/)
• Trained team on procedures for fraud prevention, use of software tools, and proper customer service etiquette
• Managed up to 35 employees, managed vendor relationships, and established communication with industry groups to benchmark               company performance and tactics